Last updated: January 2026
These Terms of Service govern access to and use of Pool Prime Pro, a software platform developed and produced by NXTK Software Solutions LLC. By creating an account or using the Platform, you agree to these terms on behalf of yourself and the business you represent.
Access is granted by role: Admin/Owner, Manager, Technician, and Customer. The account administrator is responsible for provisioning users, assigning roles, and revoking access for departed personnel.
You are responsible for maintaining the confidentiality of credentials and for all activity conducted under your account.
The Platform offers a 30-day free trial with full access to operational tools, limited to 1 admin, up to 4 users, and up to 99 active accounts. No credit card is required to begin the trial and no charge is applied automatically at its conclusion.
Paid plans are Basic ($99/month), Pro ($199/month), and Enterprise ($399/month), each with the seat and account limits published on the pricing page. Subscriptions renew monthly until cancelled and are billed in advance.
No plan carries a per-stop fee. Plan limits on active accounts and business users apply as published.
Cancellation stops future renewals. Fees already paid for the current billing period are non-refundable except where required by law.
Payment processing is provided through Stripe Connect. Business clients must complete Stripe onboarding to accept payments, and are bound by Stripe's own terms in addition to these terms.
A platform fee equal to 0.5% of the gross transaction total is automatically applied to invoices and service payments processed through the Platform. Stripe routes this application fee to the Platform and transfers the remaining balance to the connected account. Stripe's own processing rates apply separately and are not collected by the Platform.
Business clients are solely responsible for the accuracy of invoices, applied tax rates, discounts, deposits, and refunds issued to their customers.
Business clients retain ownership of the customer, service, and financial records they enter. The Platform is granted a limited license to host, process, and display that data solely to provide the service.
Data is stored on managed cloud infrastructure. The Platform maintains commercially reasonable backups but is not a substitute for a business client's own record-keeping obligations. CSV export is available at any time.
The mobile technician application stores service payloads in local device storage when offline and syncs them when connectivity is restored. The Platform is not responsible for data loss caused by device failure, cache clearing, or uninstalling the application before synchronization completes.
The Platform records GPS coordinates at technician check-in and check-out and may display live technician position to authorized dispatchers during an active shift.
Business clients represent that they have notified their personnel of location tracking and obtained any consent required under applicable employment and privacy law in their jurisdiction. The Platform provides the technical capability; lawful use of that capability is the business client's responsibility.
The AI assistants provide informational guidance for equipment identification, diagnostics, water chemistry, and account support. Output may be incomplete or inaccurate and must be verified by a qualified technician before performing repairs, handling chemicals, or working with electrical equipment.
The Platform is not liable for damage, injury, or loss resulting from reliance on AI-generated recommendations. Final professional judgment rests with the licensed operator.
You agree not to reverse engineer, resell, or provide unauthorized third-party access to the Platform; not to upload unlawful, infringing, or malicious content; and not to use the Platform to send unsolicited communications or to store data you are not authorized to hold.
The Platform may suspend accounts that create security risk, exceed plan limits after notice, or violate these terms.
Integrations including Stripe, QuickBooks Online, and mapping providers are governed by their own terms. The Platform is not responsible for the availability, accuracy, or changes to third-party services.
The Platform is provided "as is" without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose. The Platform does not warrant uninterrupted or error-free operation.
To the maximum extent permitted by law, aggregate liability arising out of or relating to the Platform is limited to the subscription fees paid in the twelve months preceding the claim. The Platform is not liable for indirect, incidental, or consequential damages, including lost profits or lost route revenue.
These terms may be updated as the Platform evolves; continued use after notice constitutes acceptance. If any provision is found unenforceable, the remaining provisions remain in effect.
Developed by Pool Prime Pro
